Himalayan Everest Insurance has witnessed remarkable growth over the last few years. How would you describe HEI’s journey and its current position in Nepal’s non-life insurance industry?
–> The journey of Himalayan Everest Insurance has been one of transformation, discipline, and purpose. We have grown from being a promising insurer into one of Nepal’s fastest-growing and financially sound non-life insurance companies.
We recently crossed the milestone of NPR 5 billion in Gross Written Premium, recording nearly 45% year-on-year business growth. More importantly, our growth has been profitable and sustainable. Our combined ratio has remained around 80% over the past three fiscal years, demonstrating sound underwriting and operational efficiency. With a solvency ratio of approximately 4.38 times the regulatory requirement, an ICRA NP Issuer Rating of A-, and the Best Presented Annual Report Award 2025 (Silver), we have built a strong financial foundation that enables us to honor every commitment made to our policyholders.
However, numbers tell only part of the story. Our greatest achievement is the confidence our customers, business partners, employees, and regulators continue to place in us.
What has been the driving force behind HEI’s consistent growth?
–> Our success is the result of three clear priorities.
First, we have remained deeply customer-focused by simplifying claim processes and improving service delivery.
Second, we have invested significantly in our people. A motivated and empowered workforce consistently creates better experiences for customers.
Third, we have strengthened governance, technology, risk management, and operational excellence rather than pursuing growth at any cost.
Our philosophy is simple: sustainable growth, responsible underwriting, genuine claims and long-term value creation.
Insurance is fundamentally built on trust. How is HEI strengthening customer confidence?
–> Customers remember us most during difficult times; not when they purchase a policy, but when they need support after an accident, disaster, or financial loss.
That is why we continue to improve our claim settlement processes through faster decision-making, transparent communication, digital documentation, and simplified procedures.
We are also expanding digital services so customers can access our services more conveniently while maintaining personal support whenever needed.
“Trust cannot be created through advertising; it is earned by consistently delivering on promises.”
Technology is rapidly changing financial services. How is HEI embracing digital transformation?
Digital transformation at HEI is about making insurance easier, faster, and smarter.
–> We are continuously investing in digital platforms, workflow automation, customer portals, and intelligent data analytics to improve decision-making and service quality.
Artificial Intelligence will increasingly support fraud detection, claims assessment, customer engagement, and risk analytics. However, technology will never replace empathy. Insurance remains a people-centric business where digital innovation enhances, not replaces, the human experience.
Nepal is increasingly exposed to natural disasters and emerging risks. How is HEI preparing for these challenges?
Climate change has fundamentally changed the risk landscape.
HEI has strengthened underwriting discipline, enterprise risk management, catastrophe preparedness, and our reinsurance arrangements to ensure financial resilience during major loss events.
We continuously review our portfolio mix and work closely with highly rated international reinsurance partners so that customers remain protected even during catastrophic situations.
Our responsibility is not only to pay claims but to remain financially strong enough to support our customers whenever they need us.
Beyond business growth, how is HEI contributing to society?
–> Insurance is a social commitment.
Every claim we settle helps a family rebuild, enables a business to reopen, or allows an entrepreneur to continue their journey.
Beyond insurance services, HEI actively supports initiatives that promote insurance awareness, community engagement, and social responsibility. We have conducted insurance literacy and awareness programs, supported skill-development initiatives for differently abled individuals, and continue to participate in community-focused activities that create long-term value.
We believe that our success should be measured not only by premiums collected but also by the positive impact we create in society.
Our objective is simple: to leave every customer and every community better protected than before.
Your theme for FY 2083/84 is “One Mind. One Direction. One Purpose. One Peak ” What does this mean in practice?
–> This theme reflects our next phase of evolution. Having achieved significant business growth, our focus now is on sustainable profitability, customer experience, operational excellence, and innovation.
Our priorities for FY 2083/84 include:
• Delivering a truly customer-centric experience across every touchpoint.
• Accelerating digital transformation and automation.
• Launching innovative insurance solutions that address emerging risks.
• Strengthening service quality through faster claims and simplified processes.
• Developing future leaders and investing in employee capability.
• Expanding insurance accessibility across Nepal.
• Building a stronger culture of governance, compliance, and operational excellence.
“Growth remains important, but responsible growth is what creates lasting value.”
HEI is promoting its tagline, “HEI Chadai Cha Ni!” What is the story behind this slogan, and what does it truly represent?
–> “HEI Chadai Cha Ni!” is much more than a marketing slogan; it reflects our promise to customers.
In Nepal, whenever someone says “Chadai Cha Ni,” it conveys assurance that help is on the way. We wanted our brand to communicate exactly that feeling, that when our customers need us, HEI is there.
Whether it is issuing a policy, assisting after an accident, settling a claim, or providing guidance during difficult times, we strive to respond with speed, empathy, and responsibility.
The slogan also represents our internal culture. Every employee is encouraged to be proactive, responsive, and customer-focused. It reminds us that insurance is not about paperwork; it is about standing beside people when they need us the most.
Ultimately, “HEI Chadai Cha Ni!” means quick service, dependable support, and a company that genuinely cares.
What legacy do you want Himalayan Everest Insurance to leave for Nepal?
–> I want Himalayan Everest Insurance to be remembered not only as one of Nepal’s most trusted non-life insurance companies, but as an organization that transformed how people perceive insurance.
Our aspiration is to ensure that insurance is seen not merely as a product, but as a source of confidence, protection, and peace of mind. We want customers to feel that they have a reliable partner who stands beside them in every stage of life and business.
Beyond providing insurance solutions, we also believe in empowering people through knowledge. HEI is committed to promoting insurance awareness by educating individuals, businesses, and communities about risk management, financial protection, and the value of insurance. Through awareness campaigns, training programs, and customer guidance initiatives, we aim to help people make informed decisions.
That is the legacy we aspire to build; a company that not only protected lives and assets but also built knowledge, confidence, and trust for generations to come.
Finally, what message would you like to share with customers, investors, employees, and the people of Nepal?
–> At Himalayan Everest Insurance, we believe insurance is ultimately about people.
Our promise extends beyond issuing policies. We stand beside our customers during their most difficult moments, support businesses in their recovery, contribute to stronger communities, and create opportunities for our employees to grow.
• To our customers, thank you for your trust.
• To our employees and business partners, thank you for your dedication.
• To our investors, we remain committed to creating sustainable long-term value through prudent management and responsible growth.
And to the people of Nepal, we reaffirm our commitment to building an insurance company that protects lives, strengthens businesses, and contributes meaningfully to the nation’s economic and social development.
Our ambition is not simply to become the largest insurer; but to become Nepal’s most trusted and respected non-life insurance company.
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