Pokhara: Cimex Inc. Pvt. Ltd., the authorized distributor of BYD Auto Industry Co. Ltd. in Nepal, has inaugurated an official BYD Authorized Service Centre in Pokhara, further strengthening the brand’s presence and after-sales network in Gandaki Province.
Operated by BYD’s authorized dealership Flash Mobility Pvt. Ltd., the new facility is located at Buddha Chowk-10, Pokhara. With the addition of the service centre, BYD Pokhara now offers a complete 3S (Sales, Service & Spare Parts) ecosystem, providing customers across Gandaki Province and surrounding areas with a more seamless ownership experience.
The service centre was inaugurated on August 7 by Mr. Dhana Raj Acharya, Mayor of Pokhara Metropolitan City, as the chief guest. The inauguration marks another milestone in BYD’s expanding after-sales network in Nepal and reinforces the company’s long-term commitment to providing “Superior & Sincere Service” beyond vehicle delivery.
Until now, BYD customers in Pokhara had been receiving after-sales support through a selected and professionally trained third-party service partner. With the establishment of the fully authorized BYD Service Centre, customers can now access dedicated after-sales services under BYD’s authorized distributor network, supported by enhanced technical capabilities, genuine spare parts, specialized equipment, and factory-trained personnel.
Speaking on the occasion, Mr. Sushil Tandukar, Head of Service at Cimex Inc., said, “Purchasing a vehicle is only the beginning of a customer’s journey with BYD. Our responsibility continues throughout the ownership experience. The inauguration of the official BYD Service Centre in Pokhara reflects our commitment to delivering Superior and Sincere Service through world-class infrastructure, highly trained technicians, genuine spare parts, and customer-centric care. As Nepal’s EV market continues to grow, we remain focused on strengthening our nationwide service network to provide complete peace of mind for every BYD owner.”
Spread across 7,233 square feet, the state-of-the-art facility has been purpose-built to meet the specific requirements of electric vehicles while maintaining high standards of operational efficiency and customer convenience.
The workshop features four modern vehicle lifts, dedicated maintenance bays, a specialized high-voltage work area, genuine BYD spare parts storage, and a dedicated vehicle washing bay. The facility has the capacity to service up to 15–16 vehicles per day, helping reduce waiting times while improving overall service efficiency and turnaround.
Customers visiting the service centre will have access to a comprehensive range of after-sales services, including periodic maintenance, battery inspections, mechanical and electrical repairs, dent and paint services, roadside assistance, warranty support, genuine spare parts, and personalized customer care through dedicated service advisors and CRM executives.
The opening of the Pokhara Service Centre comes at an important time as Nepal’s automotive industry prepares for the NAIMA Mobility Expo 2026, where BYD is expected to showcase its new-generation EVs. The continued expansion of its nationwide after-sales network reflects BYD’s confidence in the Nepali market and highlights the importance the company places on delivering an exceptional ownership experience.
As Nepal’s No. 1 electric vehicle brand, BYD continues to invest not only in innovative electric vehicles but also in developing a strong and reliable service ecosystem. The inauguration of the authorized BYD Service Centre in Pokhara marks another step toward making world-class electric mobility more accessible, dependable, and customer-focused for customers across Nepal.
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